EuroHub is the trading name of Establishment Safety Matrix for Cars Maintenance (Commercial Registration 4030500093, VAT 302045107300003), Al Andalus Road, Al Hamra’a District, Jeddah 22432, Saudi Arabia. We are responsible for the personal data described on this page, and we handle it under the Saudi Personal Data Protection Law (PDPL).
This policy covers eurohubksa.com and the Customer Care tracking page at customercare.eurohubksa.com. It was last updated on 13 November 2026.
What we collect, and when
When you request a booking through the form on this site: your name, mobile number, the make and model of your car, what you need done, your preferred day and shift, and anything you add in the notes. The plate number is optional.
When your car is with us: your name and mobile number, the vehicle’s details (make, model, plate and odometer reading), photographs of the car taken on arrival, the work we find and carry out, and the estimates and invoices that go with it.
When you track your car: the plate, job card number or mobile number you type in, so we can find the right job. To stop the tracking page being misused, we also record the internet (IP) address a search comes from, for up to three hours.
When you contact us on WhatsApp, by phone or by email: your number or address and what you tell us.
When you browse: Google Analytics records which pages are viewed, roughly where visitors are, the kind of device used, and taps on our call, WhatsApp and directions buttons. It uses cookies to do this. Your choice of English or Arabic is remembered in your own browser and is not sent to us.
We do not ask for payment card details on this site, and we do not buy data about you from anyone.
Why we use it
- To arrange your visit and confirm it with you.
- To diagnose, quote for and repair your car, and to keep the service record that protects your warranty.
- To show you the progress of your job on the tracking page.
- To issue invoices and keep the records that Saudi tax and commercial rules require.
- To send you updates about a job in progress, and a reminder when a service is due.
- To understand how the site is used so we can improve it.
We rely on your consent where you give us details to book or contact us, on what is needed to carry out the service you asked for, and on our legal obligations for invoices and records. We do not send promotional messages. If you would rather not receive service reminders, tell us and we will stop.
What the tracking page shows
The tracking page is built to work without a password, so it shows a deliberately limited view: your first name with your title, the vehicle, its plate and its odometer reading on arrival, the stage the job has reached, the workshop’s notes on the work, and the arrival photographs. It never shows your mobile number, your full name, prices or invoices.
Anyone who enters your plate, your job card number or your mobile number can open that view.
Who else handles it
We do not sell your data, and we do not pass your details to other workshops, parts suppliers, insurers or marketers.
We use a small number of technology providers to run the site and our workshop system, and they process data on our behalf: Netlify hosts the website, Supabase hosts the database behind bookings and tracking, and Google provides the analytics and the map. When you message us on WhatsApp, that conversation is carried by WhatsApp (Meta). Where Saudi tax rules require it, invoice details are reported to the Zakat, Tax and Customs Authority.
Some of these providers store or process data on servers outside Saudi Arabia, currently including Japan and the United States.
How long we keep it
- Booking requests that do not become a visit: 12 months, then deleted.
- Service records and invoices: for as long as they are needed for your warranty and service history, and for the period Saudi tax and commercial rules require.
- Tracking-page search records (IP addresses): up to three hours.
- Analytics: Google keeps visitor-level analytics data for no more than 14 months.
Keeping it safe
Both sites are served over encrypted connections. Workshop records can be opened only by EuroHub staff signed in to our workshop system, and the public tracking page is limited to the reduced view described above, with a cap on how many searches one device can make.
Your rights
Under the PDPL you can ask us what personal data we hold about you, ask for a copy, have it corrected or completed, and have it deleted when it is no longer needed. Where we rely on your consent, you can withdraw it at any time. Records we are legally required to keep, such as tax invoices, are kept for the required period.
To make a request, email info@eurohubksa.com or call or WhatsApp +966 53 322 3883. We may ask a question or two to confirm it is you, and we will answer within 30 days.
If you are not satisfied with our answer, you can complain to the Saudi Data and Artificial Intelligence Authority (SDAIA), which supervises the PDPL.
Changes to this policy
If we change how we handle personal data, we will update this page and the date at the top. This service is for vehicle owners and drivers; it is not directed at children.